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Visiting your Property & Covid-19 Precautions


Avoiding the spread of coronavirus (COVID-19)

In these difficult times, it is vital that we all take steps to minimise the spread of the COVID-19 virus.

We have set out below the procedures we expect you, and anyone in your household to abide by before/during the visit and the procedures our contractor/staff member will follow. To ensure everyone’s safety, it is vital that these are procedures obeyed.

Preparation for visit

In preparation for the visit, we ask that, where possible, you clean surfaces that the contractor/staff member is likely to come into contact with using standard domestic cleaning products.

You should ensure internal doors are left open to avoid the contractor/staff member having to touch door handles. Where possible you should also ventilate the property prior to and during the visit e.g. by opening windows.

We ask that you and the rest of your household, where possible, vacate the property or stay in another room while the visit proceeds.

It is imperative that you let us know if you or any occupants of the premises have signs of the virus, have been diagnosed, or are self-isolating. Please note, no visits will take place at any household which is isolating or where an individual is being shielded, unless it is to remedy a direct risk to the safety of the household, such as emergency repairs, and where the tradesperson is willing to do so.

The visit

Our contractor/staff member will undertake all necessary health and safety precautions while in your home. This will include:

1. Cleaning their hands thoroughly with soap & water or alcohol based hand sanitiser immediately before entering the property.

2. Minimising contact with home occupiers at all times and following government guidelines on physical distancing and personal hygiene. The contractor/staff member will not shake hands with you or other occupants.

3. Avoiding touching surfaces in the property any more than necessary.

4. Wiping down any tools and instruments before and after any work.

Please note that if our contractor/staff member feels unsafe or at risk at any point, they will undertake a personal risk assessment and leave the premises if necessary. We will contact you to re-plan for a future date if appropriate, after ensuring everything is made safe.

It is important that all these guidelines are followed to ensure your safety. If you have any other questions before the visit takes place, please contact our office on 01875 870 425.